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Under The Bridge

January 11th, 2012 2 comments

I have been playing a lot of League of Legends lately. Alliteration aside, I think it’s a solid game that’s let me reconnect with some friends back at home while I’m on winter break here in Korea. I won’t get to play quite as much with them once school starts, but I’ve deeply enjoyed my time so far. Except for one, small, tiny problem.

Griefers.

They’re becoming a more ubiquitous sort of problem in video game culture in general, and LoL and other DOTA clones are well known for the amount of trolling that goes on in the game. “Fucking retards”, “My team has downs”, “Oh God, it would be better if you just went AFK.” Actually, I got told that in a game I played just tonight. “Fizz, ur useless. just afk.” And I’ll admit, it hurt. I mean, it always does. That’s the point, and also the problem. A certain amount of teasing and ribbing is in line with competition of any kind. There’s a natural, primal instinct to gloat, to roar in triumph. I think it’s part of our ancestry, actually. To be able to cry out, to shout that you had achieved something gave you recognition, gave you status. If you could do what you said you could do, then you wanted to be known for that. In competitions that’s primarily “Beat the other guy”, and we celebrate it even today when we ask sports stars and athletes what they think of their performance in the game today, or how they trained to be so God Damned Fast.

But in games online, this sort of gloating is tainted and transformed by the medium that the sport takes place in. Before there were online games, there were online forums. Chat rooms, BBSes, newsgroups, where people could come together under the veil of anonymity and discuss their opinions. But given that safety net, people began to let their darker sides out. The more vindictive, angry, violent, and frankly cruel sides. We gave a name to these shadows of the Internet, who delight in getting a rise out of people.

We called them trolls.

For a long time, the advice was “Don’t feed the trolls”, and it was relatively sound. If you ignore them, then you beat them. You don’t give them what you want. If you can just hold your head, and not submit to their taunts and jeers, their threats and insults, then you can continue on this great big thing we call the Web, undisturbed. Maybe a little bloody, but unbowed.

Video games didn’t have this much of a problem in the early days, because they were often against a computer opponent. But games, particularly online games, require a certain amount of commitment to your teammates. Cordial behavior, teamwork, respect, and the same goal in mind. As the games we designed grew more and more social, then the inherent problem of anonymous assholes who get their jollies off by making other people feel bad bled into this new frontier. Suddenly, we had problems trusting our own teammates. We thought that we could at least count them on being civil, but “gg noobs” and “just uninstall the game fagtard” became part of our vocabulary.

Sadly, I don’t think there’s any one solution that can ever beat out trolling. Which is not to say that we should give up, and just wash our hands of these games. It simply means that we must be ready to accept that there will be a period of time when our experience with it will be less than ideal. Even frustrating. But there are ways of dealing with trolls that are effective.

1. Don’t play with them on your team.

This is perhaps the ideal, and may be impossible in some cases, but is relatively manageable in team games. Do your best to find a community that you feel is worth your time and be a part of it. This may mean you play with your friends only, or it might also mean that you stumble upon a subreddit or a newsgroup concerning your game, and find that the people there are exceptionally friendly or helpful.

Once you’re there, play with them rather than (at least in League of Legends’ case) solo-queue. This has a couple of advantages of not only minimizing your contact with trolls, but also probably improving your game, depending on the size of the community. You learn how to perform your role better, and wind up enjoying the game more.

2. Combat trolling.

“Don’t feed the trolls” is not the same thing as combating trolling. In the former, you’re frustrated, probably angry, and just break. You start swearing, yelling, maybe you go AFK in your game. The troll wins. Even in the defeat of your team, he still gets the satisfaction of knowing that he beat you, and that’s all he wants.

But in the later, which is a bit more situation dependent, you can at least stem the tide. If the troll is on their team, you can report him through any means you have available to your game. In League of Legends, this takes the form of the Tribunal, a peer-reviewed system where other players make determinations on how the game played out based on final score and chat logs, and then Riot employees mete out punishments. I think it’s a pretty good system, and if the statistics gathered by Riot are to be believed, then it’s marginally effective as well.

If the troll is on your team, giving shit to the other players, ask him to stop. You might suffer a bit of your own hazing, but you let your other teammates know that that shit isn’t acceptable, and you fight it, just a tiny bit. It does work better if your teammates are people you know, since they might actually listen to you in that case, but we can’t all work with the ideal.

3. The ignore button.

This isn’t as effective a way to deal with trolls as I would like, but it’s pretty ubiquitous, and follows the internet’s oldest rule about trolls. Most games have some sort of function where you can ignore a certain user. This can be taken advantage of within the game to let you ignore them, and thereby, never deal with them again.
This is my least favorite way of dealing with trolls because it doesn’t actually solve the problem of their behavior in the first place, but there’s only so much to be done about that, largely involving actual remorse on the part of the troll. Really, it feels like you’re just pawning the problem off on other people, but it is an effective strategy, as about 25 years of being online has shown us.

I think as gamers, we have to adapt to the idea that there are people in our games who, just for the lulz, want us to be miserable. The first defense against such behavior is knowing it exists, and then dealing with the emotions generated by that behavior in a responsible way. If you’re just going to ragequit because some guy calls you a “fagtard n00b”, then you’ve lost, and they’ve won, and you wasted your time.

But if you can get the better of them, even when they are kicking you while you’re down, then you can appreciate the high points of your games much more than if you’re being so angry that you can’t see straight. So please, don’t feed the trolls.

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